FAQs

How can I get in contact with Willow Lane & Co?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?

All of our products are located and shipped from within Australia.

Depending on stock levels and demand, your order will be dispatched from one of our local warehouses, located in either Victoria or New South Wales. This ensures faster delivery times and peace of mind knowing your purchase is coming from within Australia.

We’re proud to be Australian-based, delivering quality products straight to your door, without the long wait.

What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia-wide.

What if my order is delayed?

Sometimes orders may be delayed due to high demand, carrier delays, or other unforeseen circumstances.

If you’re wondering where your order is, please follow these steps:

Check our Shipping Information Page for estimated delivery times and updates.

 Look for your Shipping Confirmation email, containing your tracking details. (Be sure to check your spam or junk folder just in case.)

Still can’t find your order? Head to our Contact Us page and send us a message. Our team will get back to you within 24–48 hours. 

What currency is the store in?

All products displayed on our website are in AUD.